Marketing Eating on the Street: Food Trucks
07/13/2011
I love eating on the street! Really I do.
A hip urban "Indie" alternative to a traditional restaurant meal is (literally) hitting the streets. From the City of Angels to Hot'lanta to cities across the United States food trucks are validating our less formal life style with a unique sense of fun. (Photo of Atlanta pink food truck Yum Yum cupcakes)
However, don't think for one second these food trucks are like the old corner prezel stand. They're part of a growing luxury food trend. Ray Choi, owner of the Kogi (which draws an almost cult following in LA), was awarded the Food & Wine 2010 Best of New Chef award.
In our tight capital investment economy, entrepreneurs are getting creative with parameters of limited cash flow and investment dollars. Food trucks have become one of the hottest small business ventures.
MSN's News On Main video highlights a few of the approximatley 600 (!) food trucks in Portland OR. As Chris Cashman reports, "Every food truck owner has a unique story." One of my favorites from is Ziba from Bosnia who sells pitas based on her family's 100 year old recipe.
This is not a cupcake walk nor for the faint of heart. Developing a successful food truck business takes more than passion and talent. It takes as much hard work and savvy as any company plus add to that the challenges of a roaming location. Oh sure, at the end of the day it still has to be all about the food but ..
As you would expect, social media marketing plays a huge role in not only creating awareness but in building the brand and a loyal customer aka fan aka like aka circle base. For food truck owners it is especially critical for their customers to feel they are part of the entire experience. Here are a few ideas (many can be used in any business setting).
Six Food Truck Marketing Tips
1. Concept On The Tweet Street
The concept must be easily understandable without a lot of explanation. If people find you through Twitter the first (and sometimes only) introduction to your culinary point of view is your name. Does it confuse or hinder or intrigue?
2. The Truck
The "wrap" should support your brand concept with unique visual interest. In addition, the cleanliness of the exterior is as important as the interior of your kitchen. Don't forget people can see into at least part of the back-end of your operations.
3. Pressure Cooker Service
How you and your staff relate to your customers is paramount in creating loyal fans. How will you let your Twitter followers or Facebook likes know you care and appreciate them? Success can lead to long lines = a long wait = unhappy customers. Consider taking orders while people are waiting in line (before they reach the truck window). A few .. "glad you're here" "thanks for waiting" "we promise it will be awesome" .. is a good idea too.
4. Presentation
Do your serving plates reflect your brand or are they just a boring (yawn) white? Boston based Roxy's Gourmet Grilled Cheese uses bright yellow checked paper linings that reinforces the retro and the yellow in their truck.
Social Media Marketing
5. Facebook: If your menu is consistent build out a "menu tab;" status updates are great when adding new items to your menu. Photos .. photos .. photos and a few videos too. Encourage your customers to post their photos to your page .. don't forget the tags!
6. Twitter: Talk to your customers .. just don't message out your menu. Make it easy for your customers to find you. Google map link your location.
Business on Main/Diva Marketing Food Truck Marketing Contest
Let's have some fun. MSN Business On Main is providing me with $100 to run a monthly contest. Thank you kindly. Here's the deal. Let's create a list of marketing ideas for food truck owners. The suggestion that Max & I choose will win 100 dollars.
Rules of The Business on Main/Diva Marketing Food Truck Marketing Contest
1. Post your marketing idea for food trucks on this Diva Marketing post And on this post on Business On Main
2. Identify your post on Business on Main with the words Diva Marketing
3. Winner is at the pleasure of Diva Marketing
4. Contest ends midnight July 31, 2011
5. You must be at least 18 years of age
6. A valid eMail address must be included on the "Post a Comment Section"
That's it .. now it's your turn!
Update! Excited to tell you that James DiSabatino, Roxy’s Grilled Food, finalist on the Food Network Foodtruck Race will be our guest judge. Toss a pink boa to Dorothea Bozicolona-Volpe for the intro.
Update! Interview with James DiSabatino and announcement of the contest winner!
Diva Marketing is part of an online influencer network for Business on Main. I receive incentives to share my views on a monthly basis. All opinions are 100% mine.