Butterfly Moment


Butterfly with purple flowers Walking Max yesterday and saw a beautiful butterfly on a flower. We stopped. We watched. We were quiet for a moment.

I wondered how many times we miss butterfly moments with our customers? Social media listening gives us the opportunity to do just that: to stop, to watch/listen, to be quiet for a moment.

Enjoy my white paper - Two Sides of Consumer Generated Media: Listening & Participating

Thanks to Timothy Hamilton on Flickr


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