White On White or Max In The Snow
01/20/2008
It's always a function of perception. What is great customer service to me may be horrors to you. What is a snow storm for me in Atlanta may seem like flurries to my friends in Boston or in Canada or in New York State.
For Max the inch of snow that fell in Atlanta yesterday seemed like a blizzard.
Lessons Learned: Don't assume that your perception about your product/service is the same as your customer's experience.