INC Tells What Happens When Bloggers Color Outside the Lines

11/06/2005

Inc_nov_2005_cover_croppedWelcome INC readers!

"Bloggers and those who frequent blogs can be a prickly lot. They live by a code of their own, and you offend them at your peril." November 2005 INC Jory Des Jardins

Jory Des Jardins has written an interesting article about the reactions of the blogosphere when bloggers color outside the lines.  In her piece, When blogs go bad, she tells the back-story of the GourmetStation character blog - Delicious DestinationsGourmetStation, an online brand that offers gourmet meals and gifting solutions, is testimony to the viral influences of bloggers.

Character blogs are old hat these days. However, in the Spring of 2005, Delicious Destinations was one of the first character blogs (term coined by Tris Hussey) in the retail space. When the blog launched some bloggers took issue to the character blog genre. The INC article includes the roles that well-respected bloggers, Hugh McLeod, Steve Rubel and Robert French, played in creating blogopshere buzz.
Sidebar: The article is a great read especially for marketers who are considering non traditional blog tactics and Jory tells the story fairly. Download: inc_magazine_november_2005_blog_gs_article.pdf
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However, sometimes, the pundits don't have all the answers - especially at the beginning stages of a new strategy like business/marketing blogging. Sometimes to do excellent work you have to have the courage to go down the Road Less Taken. Just as good jazz musicians must understand the basics before they break the rules, marketers who use blogs must know the "rules of the game" too.

- Understand your your customers
- Stay consistent to your brand and positioning strategies
- Remember the Blog Mantra: Honesty. Transparency. Passion. Authenticity. 

In a Biz Blog Profile interview on Diva Marketing, Ed Garsten sums it. "We're involved in the most explosive form of communication to come along in at least a decade and there's no reason its growth and potential should be reined in by artificial limits. It's called progress."

Sidebar: GourmetStation is a Bloomberg Marketing client.

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Comments

Congrats on the article, Toby.

Thank goodness this won't jump off another controversy. :grin:

All the best.

Posted by: Robert French on Nov 7, 2005 1:20:00 AM

I would personally like to thank you Toby, for introducing GourmetStation to blogging as part of our integrated marketing strategy. You had the courage to guide us to where no other retailer had gone and even more courage to stay with us under fire. Delicious Destinations has enriched our brand, increased our reach, and added value to our patron's experience. Thank you again Diva!

Posted by: Donna Lynes-Miller on Nov 7, 2005 6:58:41 PM

Good job, Toby

Yes, I do think that character blogs and other unusual/innovative appropaches can work, if they're handled with transparency and authenticity -- and if, above all, they're not hopelessly dull or off-target. This is exactly how Panasonic fell down with DefPerception -- on all counts

Of course, the presence of a character blog always begs the question, "Well, don't you trust a real person to blog for you? Why not?"

Organizations that choose the character blog approach had better have damn good answers for those questions. Because the assumed answer will be, "We can't trust a real person to keep our secrets or consistently spew propaganda."

Prove that the character blog approach offers more benefits *to the audience* than a human blogger, and you're off to a good start. Be willing to discuss this issue, in public, with your target audience and other bloggers. Give them a reason to respect you.

IMHO, of course :-)

- Amy Gahran
Editor, Contentious

Posted by: Amy Gahran on Nov 8, 2005 9:16:53 AM

Yes, I do think that character blogs and other unusual/innovative appropaches can work, if they're handled with transparency and authenticity -- and if, above all, they're not hopelessly dull or off-target. This is exactly how Panasonic fell down with DefPerception -- on all counts

Posted by: Echo on Jul 4, 2011 10:29:09 PM

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