5 Ways to Build Online Authority Using Content Marketing - A Guest Post By Paul Chaney

05/20/2016

Diva Marketing's 12th Birthday celebration continues with a very special post written by the first blogger I met IRW (in the real world) -- Paul Chaney!

FullSizeRender-1One of the biggest lessons I've learned in 12 years of blogging and being active in digital communities is real relationship can and do happen online.

As in offline, digital friendships are built through common interests, kindness, support when times are shaky and celebrations when good things happen. If you are lucky you get to take online offline.

Paul and I have collaborated on several projects including developing and facilitating training programs for the American Marketing Association. I am honored and touched that Paul offered to write an original post to celebrate Diva Marketing's anniversary. 

About Paul Chaney

Paul is an online marketing consultant, editor, writer, and author with more than 20 years experience in the digital marketing space. He’s written four books that cover the topics of business blogging, social media marketing, and social commerce, the most notable of which is entitled "The Digital Handshake: Seven Proven Strategies to Grow Your Business Using Social Media," published by John Wiley and Sons in 2009.

He is currently a Staff Writer for Small Business Trends and also maintains a client-base of small to mid-size companies. Paul is a sought-after speaker on 1934055_120542921111_1037348_n
digital and marketing topics. Oh yes, and an accomplished musician! 

5 Ways to Build Online Authority Using Content Marketing

As a marketer, business owner, or entrepreneur, it's vital that you have a high degree of authority online so that when people search for you by name, they discover you (as opposed to someone else with your name).

But, it’s just as important that they find an impressive resume and portfolio to accompany your presence.

One of the best ways to establish your online authority is through the use of content marketing.

Here are five ways to go about it.

  1. Erect a Digital Home Base

The first step toward building authority is to create a website — a place you can call home. It's where people will go to learn more about you and where you have the best opportunity to convert visitors to customers or clients.

Just as you would not construct your house on rented land, you wouldn’t want to build your online authority on digital real estate that you don't own, such as a social network. Having a presence on social media is necessary, but you can incur risk by staking your claim there, as opposed to a web property that’s all yours.

Many companies offer web design services, both of the do-it-yourself variety and those that will create the site for you. Your available time and budget will likely determine which route you take.

  1. Claim Your Domain Name

If you aim to develop a personal brand, it's important to have a domain name that uses your name (i.e., YourName.com).

It's feasible that someone may have already claimed a domain with your name — in my case, the domain PaulChaney.com was taken years ago — but with the prevalence of new generic top level (gTLDs) and country-code domains such as .co, .us, .online, .services, and many more, there is no shortage of options from which to choose.

Pick the one that most closely resembles what you offer, or that best represents your area of expertise and go from there.

  1. Create Content in the Form of a Blog

I believe strongly that well-written, keyword-optimized, topically-relevant, frequently-updated content will not only improve your standing on Google but will also establish your authority and credibility in the eyes of customers and prospects.

Writing in your "sweet spot," that zone where you can clearly demonstrate deep expertise, will doubtless cause your stature to rise. And one of the best ways to create such content is through a blog.

Someone said that the word "blog" is an acronym for "Better Listings On Google," and I firmly believe it. I've seen time and time again the benefits blogging can provide from a search engine optimization standpoint. It also helps to trademark you as a subject-matter expert in the mind of the consumer — the "go-to" person for your industry.

Most website content management systems incorporate a blog component. Many, such as WordPress (arguably the most popular CMS on the market), are built on blogs as the foundation of the platform.

  1. Actively Participate in Social Media

You can't afford to bypass social media if you hope to grow a strong, authoritative brand. That doesn't mean you have to be everywhere, however, just on those networks where you are most likely to encounter your target market.

Let's examine the benefits of using the most popular networks:

  • If you provide products or services to other businesses, LinkedIn is where you want to be. It's a B2B network where conducting business is not frowned upon.
  • Facebook can be useful from the standpoint of letting people get to know you on a personal level. It's a social network in the truest sense and a place where you can "let your hair down" and be yourself. Just use good judgment when publishing content and making comments.
  • Let's not forget about Twitter. It's no longer considered a social network but a news and information network where you can share your content and content created by others.
  • YouTube, Instagram, Pinterest. Three other networks — YouTube, Instagram, and Pinterest — aren't purely "social" networks either. Even though they have social aspects — the ability to comment, share, and like, for example — they are, in reality, more like "content" networks where you upload and archive videos and images.

A good rule of thumb for any content you create, whether written or visual, is to share it in as many places as possible. It's what the social media expert Chris Brogan calls your "media empire."

Given that these networks, however you classify them, are accessed by millions of people daily, you stand a much better chance of getting your message seen than by sequestering it on your website.

Think of it as a hub and spokes arrangement. You create content on your site, and then syndicate it to these networks, where users can find it more easily. Just be sure to include links back to your site, to drive traffic.

The main thing, where social networks are concerned, is to maintain an active presence. Create and curate content that you share in the form of tweets and status updates, and then interact with fans and followers via retweets, @mentions, responses to comments, and shares of content created by others.

The more active you are, the better your chances of impacting your audience with your message, and growing your reputation and authority right alongside.

  1. Create Strong Website and Social Network Profiles

The "About" page is one of the first places people will go when visiting your website. The information it contains is an excellent way to show your audience who you are and why they should trust you. The same holds true for your social network profiles.

An essential part of the About page is your bio. The following tips, from dlvr.it, a social sharing platform, talk about how to write a bio that will help confirm you as a trust agent.

Decide on the tone you want to take when writing a bio.

Should your bio be serious, cool and professional, or should it have a personal flair where you, perhaps, mention your family? Also, should you inject humor or maintain a more serious tone?

Identify the audience you want to reach.

When preparing to write a bio, clearly identify the audience that you're attempting to influence. That step alone can help dictate your tone.

Inject some personality.

Even professional bios should include something that displays your personality. Here’s a short bio example that does just that:

Screen Shot 2016-05-20 at 10.11.06 AM

Write in the first person.

Writing in the first person will make your bio more intimate and personal, but it is also a matter of preference and taste that depends on the tone you take and the audience that you’re addressing.

Conclusion

Building online authority using content marketing requires that you:

  • Have a home base in the form of a website;
  • Claim your domain name;
  • Share your expertise in a blog;
  • Participate actively in social media;
  • Have a bio that showcases your skill set and personality.

There are other steps you can take, such as setting up an email newsletter or writing a whitepaper, but those are "add-ons" that amplify your presence. Start with these five essentials to lay a sound basis for establishing your authority, and then build on it from there.

Connect with Paul Chaney! Twitter | LinkedIn |

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Influencer Marketing: Interview With Danica Kombol

05/09/2016

Birthday_morqueTo celebrate Diva Marketing's 12th Blog Birthday (!) ... an extra special interview on a topic that is sizzlin' hot -- Influencer Marketing with Danica Kombol founder of Everywhere Agency.

Seems you can't turn a corner in the digital world without bumping up against an influencer marketing post or campaign. Influencer marketing's roots began in the blogosphere programs of what we called blogger relations.

However, with the onset of multiple social media channels e.g. Facebook, Twitter, Instagram, Periscope, Blogs, YouTube, Snapchat and technology that provides in-depth metrics, more brands are creating marketing promotion and content initiatives that include people who have significant followings and well -- influence.

Although the relationship aspect of today's influencer marketing campaigns are still critical, campaigns are more sophisticated than in the days of blogger relations. 

Danica Kombol graciously agreed to give us the scoop on what makes a successful influencer marketer program from the point of view of the brand/agency and the influencer. In her usual style, Danica includes so much more. Enjoy!

Danica Kombol
About Danica Kombol:I’m an entrepreneur, a mom, a pie baker and passionate about communications. I run the social media marketing firm, Everywhere Agency. We launched in 2009, focused primarily on social media and helping major brands get into the social media space. At that time, we were novel and unique, and big brands like CNN, Lexus, Lexis-Nexis and others needed our services. 

This day and age, most brands get it and have built out robust social media teams of their own. Now a major focus of our agency is influencer marketing. We connect companies like Macy’s, Carter’s and other major consumer brands with influencers to help amplify and tell their story. 

Diva Marketing: The term influencer marketing seems to be the hot buzz world. A Google search pulled up 20,800,000 links. Let’s start at Influencer Marketing 101. How do you define “influencer marketing?”

Danica Kombol: With influencer marketing, influencers become the vehicle to deliver your marketing message. However, it’s way more complex than that.  The question really becomes, “How do you use influencers to deliver that message and what type of influencers do you seek out?”. At Everywhere Agency, we practice the ancient art of storytelling.  By that, I mean finding influencers who can naturally and organically communicate a story about a product or brand.

Diva Marketing: Influencer Marketing is a service that your agency Everywhere Agency offers. How and why did you come to include it in your offerings?

Danica Kombol: In 2009, Everywhere Agency won the Guinness World Record for the most socially networked message in #BEATcancer.  We launched that campaign at BlogWorld (now extinct) by getting influencers at the conference to all tweet out #BeatCancer, and eBay/PayPal agreed to give a penny per tweet for every mention. Those funds went to cancer serving charities.

We were trending on Twitter within the hour and remained that way for three days.  At the time, we wanted to send the message that social media could be used for social good.  In retrospect, I realize that was our first experience galvanizing influencers, and those who participated in those first hours of sending out tweets are friends to this day. 

After that, brands kept coming to us looking for novel, non-advertising ways to promote their events or their products. We knew all these influencers, many who had a natural affinity for certain brands. We realized we could leverage influencers to share positive stories about brands the same way we got influencers to deliver a positive message in #BeatCancer. 

Seven years ago, we were keeping all these influencers in Excel spreadsheets. As more and more of them worked on campaigns, they began to talk to one another and say things like, “I’m part of Everywhere.” We realized we had to move all these amazing folks out of spreadsheets and bring them into a community.

That’s when we launched Everywhere Society – which is a community of influencers who work with our agency and opt in for brand campaigns. And it really is a community. Our influencer network has grown from those early years of the geek bloggers who used to attend BlogWorld to a vast community of 2,500 influencers coast to coast who write about lifestyle, fashion, technology, food, DIY, parenting, and well, just about anything. 

Diva Marketing: On a high level, why do brands invest in influencer marketing programs?

Danica Kombol: According to Nielsen, 92% of consumers trust recommendations from other people – even if they don’t know them personally – over promotional content that comes directly from brands, and 74% of consumers identify word of mouth as a key factor of their purchasing decisions.

Essentially, influencer marketing is word of mouth advertising in the digital sphere. It’s easier for consumers to connect with a brand when they see it through the eyes of a real, relatable person.  

Diva Marketing: Let’s drill down to the “influencer” which might be more complex to determine.  Before we get into the weeds of the elements ~ for you, what makes an effective “influencer” for a brand campaign?

Danica Kombol: Ha! We debate about this often. An influencer is really anyone who is persuasive over a great number of people.  An influencer is that person you know who tells you about the best hair salon or movie to see. In Malcolm Gladwell, Tipping Point-speak, these people are the “mavens,” or people we rely on to connect us with new information.

Most of us have many different subgenres of influencers in our lives. For example, I seek parenting advice from my friend Paula and technology advice from my friend Lina.  In the “olden days” we’d have a phone conversation with that influencer seeking their advice on, say, the next gadget to buy. Today, we see his or her Facebook post, and we take action or are influenced by them. 

Diva Marketing: Is there a secret recipe that Everywhere Agency created to determine if a person is a digital/social media influencer? By that I mean is a percentage of reach, followers, Klout score, engagement , etc  that  is used? If not what does Everywhere take into consideration?

Danica Kombol: Sure, and contrary to my response above where I define just about anyone with influence as an influencer, at Everywhere Agency we are specifically looking for “digital influencers” or those folks with an extremely large digital footprint and a very engaged audience.  So yes, we look at numbers.

If they are a blogger, we look at their UMV’s (unique monthly visits), but in this day and age, we’re as likely to look at their Instagram, Vine, Snapchat or Twitter reach. Most important of all is what the influencer writes or talks about.  There has to be a real match for the brands we represent.  

Diva MarketingIn the Public Relations world celebrity marketing has been a tactic for a very long time. How does influencer marketing differ from celebrity marketing?

Danica Kombol: Ha, ha. It’s not so different anymore! Because I’ll tell you, a lot of these YouTube influencers are now celebrities in their own right!  Celebrity marketing is an aspect of influencer marketing.  At Everywhere Agency, we’ve worked with celebrities, but the core of our activations revolves around digital influencers. 

Diva Marketing: Would you share a successful influencer marketing campaign with us e.g. what made it successful, how did you determined which influencers to use, etc?

Danica Kombol: We recently did a series of Twitter chats for Macy’s. We were promoting the fact that Macy’s carries plus-sized clothing in their stores and embraces women with curves.

Macy’s teamed up with SuperModel Emme to do a series of fashion shows in their stores featuring plus-sized models and influencers. We found curvy bloggers who write about fashion to model and then joined forces with Emme to have Twitter chats where we talked about body positivity, fashion trends for curvy women, and the power of embracing your curves.

The conversations were amazing (even leading us to trend on Twitter). The impressions, which are how we measure our social conversations, topped 36 million. What was evident to us in these chats was that there are all these women who want to have this conversation, and we were proud to help facilitate it. Did I mention we won an AMY Award for our efforts?


Emme _everywhere tweet

Diva Marketing: What metrics do you usually use to determine the success of a campaign?
If can share any tools that would be great!

Danica Kombol: We look at a variety of factors – and every campaign has a different goal, so success doesn’t always look the same. Some clients are more concerned with the quality of content and photos than the amount of eyeballs that see it. Generally, we consider a campaign successful based on the number of impressions, a.k.a. the number of people who potentially saw a post, and the level of engagement or interaction the posts received.

Determining these statistics can be tricky, but we currently use a platform called Tracx to keep tabs on how our influencers are performing.

Diva Marketing: What 3 tips would you give a brand manager new to influencer marketing?

Danica Kombol:

1. Don’t expect the influencer to do a carbon copy of your brand message. Realize the benefit of working with influencer is that they tell your brand story in their own voice. Give them the tools to tell the story, but let them tell it on their own.

2. When you’re compensating an influencer, you must follow FTC Guidelines, which debuted in 2009 and are continuing to evolve. If confused about them, seek guidance from the Word of Mouth Marketing Association.

3. And finally (and I’m not just saying this because I run an agency but), “don’t go it alone.” Finding the right influencer is only half the battle. Agencies like mine specialize in doing the negotiations, building out the story architecture, tracking the influencer and making sure all FTC guidelines are met. 

Diva Marketing: What advice would you give that brand manager if an influencer goes ‘rogue?’

Danica Kombol: See tip number 3 above, where I encourage a brand manager to “not go it alone.”  At Everywhere Agency, we’ve been working with the same 2500 members in our network for years. We know their strengths and weaknesses. WE ONLY work with influencers who meet deadlines and follow the brand mandates.  An influencer who “goes rogue” is an influencer who was poorly chosen.

Diva Marketing: Let’s change direction and talk a little about influencer marketing from the influencer’s point of view.  Number one question people want to know:  Is this a financial exchange? In other words how should an influencer expect to get compensated?

Danica Kombol: By and large, any influencer with a large following gets compensated for their work.  The good influencers have a healthy ratio of sponsored versus non-sponsored posts, and the campaigns we bring to influencers are all sponsored campaigns.

In other words, we are paying the influencer to write (in their own words) about a brand, event or product.

Diva Marketing: Understanding that each campaign is different, what are some of the common aspects an influencer can expect when participating in an influencer marketing program?

Danica Kombol: An influencer can and should expect clear direction from the brand. What specific messages must be included in your blog post or social shares?  What’s the goal of the campaign? The influencer should also stop and ask if this campaign is a match for their audience.

The surest way for an influencer to lose their audience is to fill their content with advertising messages their readers don’t want to hear. 

Diva Marketing: As is Diva Marketing’s tradition, we’re tossing the virtual mic back to you. Wrap it up anyway you’d like.

Danica Kombol: McKinsey & Co says that word of mouth is the primary factor in 20% to 50% of all purchasing decisions, so influencer marketing isn’t something that’s nice to have – it’s a critical component in this era’s marketing landscape. 

There’s power and passion and energy in influence that you don’t see in advertising. Go forth and be influential in your marketing efforts!! 

Connect with Danica!

Everywhere Agency Website|Everywhere Agency Twitter | Danica Kombol Twitter | Danica Kombol Instagram| Danica Kombol LinkedIn

 

The Four Ts of Content Consistency

03/18/2015

4
What is your best advice for a local small business that wants to leverage the web for marketing purposes? was the question my friend Paul Chaney, Editor of Web Marketing Today asked me and a few other "in the know" marketers. 

Thought you might enjoy my response!  

Great question Paul and one that many people will take from the strategy point of view: know your goals, how to measure them and your audience.  Let’s look at this from a slightly different point of view: content consistency.  

I look at content consistency from two perspectives. The first direction includes tonality, topics, and touch. The second direction is time. 

Tonality is the voice you’ll use through out the web from  your website and to social media channels For example, if you’re managing a rap group the tonality will be different than if you’re selling financial products to corporate accounts.

Topics quite simply are what you want chat about to your digital community. However, the format might be a blog, video, podcast or photos/images. The most successful topics are those that your audience cares about .. I call that ‘now I care content.’  Content that is so compelling it is shared.

Touch is how you’ll engage with your audience. It’s often neglected but can be the most powerful piece of your web marketing. What will you say when someone shares your content on Twitter or drops a comment on Facebook?

Time is well … time! Especially for small business owners, who wear multiple hats,  we have to come to terms that we can’t do it all or all at once. Identify which web marketing tactic will give you the most return for time spent. That may not always be direct revenue but branding or extended reach.  As an example, for a B2B service or product it may be diving deeply into LinkedIn. For a food media company it may be Twitter that best drives audience for you.

Take into consideration that all four Ts must work in harmony which leads us full circle to your goals, how to measure and your audience.

Note: For Food Businesses including chefs, cookbook authors, FoodTV media companies & contestants, foodpreneurs check out Diva Foodies where we're serving up social to the food industry plus offering delicious content!

Second Screen TV - Research

07/11/2014

Second screen walking deadPicture this.

It's been a stressful week and you're looking forward to a night of vegging out. The telly goes on and perhaps there is an adult beverage or two nearby. It's a scene played-out in many homes for nearly 70 years.  

Over the past few years a there have been a few changes in How we watch TV. 

On goes the TV set, you flip open your tablet and smart phone ready to watch. Only now you can chat with your friends about the show, play a few Walking Dead games and perhaps even buy that cute dress one of the actresses is wearing. Welcome to Second Screen TV and SocialTV. . 

A couple of weeks ago Joel Rubinson, President and founder of Rubinson Partners, Inc., and CivicScience took to the reseach road to learn more about second screen viewing. The results, which they shared with the industry, TV Viewing and the “Second Screen” – What Audiences are Doing with Mobile, Tablet Devices,  is a report based on the CivicScience data collection and research platform. Joel conducted the analysis and partnered in formulating the research questions.

Joel rubinsonJoel kindly agreed to answer a few questions and give us his views on the future of second screen TV and socialTV. 

Diva Marketing:  The Insight Report you did with CivicScience indicates that multitasking is the name of the game for 45% of respondents who acknowledged using a ‘second screen’ (smart phone, tablet or computer) while viewing traditional broadcast TV.  

It was also  interesting to me that 80%, were not engaged online with content related to the show. 

In your opinion is this a trend and if so, where does it leave content producers in terms of advertiser value?

 Joel Rubinson: Hi Toby, thank you for your question.  First, let me clarify that it is 45% of everyone watching TV who multi-task so it is actually a higher percentage of those who own an internet access device and watch traditional TV.

The fact that 80% or more of multi-taskers are doing so in unrelated ways means that media might have the wrong idea about what people want to do with the device in their hands. They are more interested in passing dead time than they are in enriching the TV experience. 

  • Will this change? Perhaps, but media will need to offer more enticing experiences to get viewers to engage.

The value of this research we did using CivicScience’s data is understanding that the current crop of synchronized tools are not yet substantially changing viewing behaviors. Yet media and marketers desperately want it to work because it would add value to media ad inventory and impact to marketer advertising efforts.  In the meantime, marketers should look for synergistic opportunities for their advertising on unrelated websites.

An exotic sounding but quite doable idea is for marketers to use real time bidding engines to bid for inventory at the precise moment that their advertising is airing on TV. Hence, if I’m seeing a commercial on Judge Judy and happen to be on a news site with RTB inventory at the moment, an advertiser could make sure I am seeing a display ad for the same brand.

Diva Marketing:  In the report there was mention of “synchronized second screen experiences.” Would you please explain the concept and the opportunities as you see them?

Joel Rubinson: Synchronized experiences refers to using your internet device in a way that is related to the TV program you are watching. 

This could be answering quizzes about what you think will happen to Rick in Walking Dead as he is face to face with a horde of Zombies (via an app for the show), or voting on Twitter for who should get kicked off American Idol or The Voice.

In contrast, unrelated multitasking is when I’m checking e-mail or messaging a friend on Facebook while watching a show.

I think the biggest opportunity is to build interest in real time viewing rather than recording the show on a DVR and potentially fast forwarding through the commercials.  Synchronized experiences only work in real time.

Diva Marketing:  How do you see the intersection of broadcast TV and online content being mutually beneficial for (1)  audience/ratings growth , (2) advertisers and (3) viewer experience  … or do you?

Joel Rubinson:

I believe that over the past 5-10 years all networks had to decide if online content was a threat to program ratings. 

  • I believe they all came to the same conclusion that online viewing does not cannibalize TV viewing appreciably and actually builds ratings indirectly by getting someone more into the show.

This has been presented by Alan Wurtzel the research lead at NBC regarding the Olympics.

Online content was mostly viewed by those who wanted to relive favorite moments and seemed to go hand in hand with more TV viewing hours, not fewer, for the Olympics. Overall, the great majority of video content is still viewed in real time on the TV even with 5-10 years of significant growth of DVR use and live streaming over the internet.

TV watching is still the 800 pound gorilla (or at least 720 pounds) but watching content online is also a reality, it is growing and all progressive media companies need to embrace it and make it work for them. 

The researcher in me wants to point out that one simple payback is realizing that the dot.com parts of TV networks have the ability to better track viewer interests via online digital behaviors, yielding first party data that can result in very powerful insights and promotional targeting.

Diva Marketing: Thanks Joel! I'm off to make sure my ipad, iphone and laptop are charged and I know the Twitter handle of the show. 

More About the methodology, CivicScieince, Joel Rubinson and Partners

CivicScience is the provider of the real-time polling and consumer insights platform used by Joel Rubinson in this study. The second-screen questions were added to thousands of other questions running through the CivicScience polling platform and published via hundreds of web and mobile websites, and the data from the anonymous respondents were aggregated and mined using automated data science technology.

CivicScience's platform is used by consumer brand and media clients to quickly and deeply understand consumer sentiment and behaviors. 

Joel Rubison is President and founder of Rubinson Partners, Inc. marketing and research consulting for a brave new world and a member of the faculty of NYU Stern School of Business where he teaches social media strategy. Started in 2010, Rubinson Partners, Inc. (RPI) has already helped position several clients for success in a digital age. 

Fourth of July - Peachtree "Community" Road Race

07/04/2014

Peachtree road race startIn the wee hours of the morning traffic challenged Peachtree Street in Buckhead (Atlanta) experiences a few quiet hours before the mad rush hour/s begin.

But not on the Fourth of July.

Today the 45th Peachtree Road Race brought out more than 250,000 (60k official runners) people who woke up the city to take part in the world's largest 10K race.

Unlike it’s cousin the Boston Marathon, The Peachtree, as it's fondly called, is not just a race for runners or even joggers. It’s a community experience where generations of family and friends often walk together to celebrate life.  Even for the people on the sidewalks who cheer on the runners, The Peachtree takes on a carnival atmosphere.

For many, like my pal Joe Koufman, founder of AgencySparks, it’s become a tradition. With race number 12 completed (note Joe's 1-2 fingers!), I asked Joe Why he continues to run The Peachtree. Peachtree Road Race Joe Koufman 2014

"The Peachtree Road Race is more of an experience than a race.  The sights, sounds, smells, and feel of the race make it spectacular.  

 Some of the highlights for me are walking to the MARTA station when there are few people setting up and the police are patrolling the course, then packing into the train like sardines with sticky runners, the costumes (this year I saw Hulk Hogan, Beer Maid, a banana, marching band in Speedos, and others), the official (and unofficial) bands every mile, and the thousands of spectators each celebrating the day with their unique styles.  

I am never really trying to get a personal record (though I do train and run hard for the Peachtree).  I like to soak in the entire experience."

A much anticipated part of The Peachtree tradition is the t-shirt that goes to all official runners who complete the race. The t-shirt design is a ‘crowd sourced’ voting competition.

The 2014 Peachtree Road Race t-shirt was created by James Balke.  James is a two-time winner; his first was for the 1997 race. By the way, did you know there is even a book about the history of the Peachtree Road Race T-shirt?

Take a look at both of James’ designs.

Peachtree road race t shirt 1997 2014

Notice any similarities? The 1997 t-shirt includes multiple Peachtree street signs while 2014 is a detailed map of the race.  Although very different styles both represent maps and direction of Atlanta. Both represent the values of the race.

4 Lessons learned From The Peachtree Road Race

1. The brand can create a framework but it is the community who builds community. The Atlanta Track Club set the rules and the course for the Peachtree Road Race.

2. Execution of similar concepts e.g. tactics can take on very different results .. and that can be a  good thing. James Balke’s  designs demonstrate foundational concepts can produce distinctive outcomes.

3. Tradition plays a role in setting expectations and repeat ‘buy.’ People look forward to running the race year after year often with the same friends and family.

4. Little things make a BIG difference and become a customer thank you/reward. The Peachtree Road Race T-shirt is a treasured prize for finishing the race.

Happy 4th of July!

Social Share Shopping Dance

05/08/2014

Mobile shopping

The interweb and smart phones forever changed how we buy, what we buy, where we buy .. and who we take along on our shopping adventures. 

What makes social shopping work is something so simple but at the same time it’s often a challenge for brands to achieve. The Social Share. Sounds like the next viral video dance!

One of the new ways to shop is taking your virtual entourage along. Your friends can be part of your shopping experience for seconds, a la SnapChat, or participate in in-depth discussions in Google Hangouts.

For some folks social shopping is an amazing adventure. Still don't know if it's really worth the extra money for the souped up camera?  You have a way to bring friends, as the marketers might say, into the purchase decision. Girlfriend, are you in a quandary about which cute dress to buy? Through a few Snapchat photos of you modeling the potential new dresses you might justify buying them all! 

If after their real time feedback you still can’t decide you can always create a Pinterest board, post on Instagram or start a Facebook or Twitter conversation. Upside:  lots of opinions. Downside:  lots of opinions.

If you can’t find the right ‘expert’ feedback from your family and friends, well there’s always the kindness of strangers. Odd as it seems, review sites like Yelp (www.yelp.com) influence purchase from the very important, your 27th pair of black shoes to the mundane, which dryer to buy. And then there is something in the middle .. Jelly a mobile app "knowledge search" from Twitter Founder Biz Stone. (It's my new favorite time suck.) Jelly combines your social network and your friends' network. 

Retails both online and offline are launching mobile apps to complement our digial shopping experiences. Reseach from Internet Retailer indicates that in 2013 consumers on both major mobile platforms increasingly relied on mobile apps as part of the shopping process.

For others on-going opinions and reviews are a confusing maze of babble often resulting in a digital nightmare. Add to the mix input from brands and you have an over abundance of expert opinions.As Jimmy Fallon might say, “ew!”

Online and offline worlds collide in creating an important 360’ customer experience. For brands that have not built a digital community of people who will pass along reviews, photos, videos to their friends, social media is just another distribution channel. I ask you... why bother to invest resources in something that your website should accomplish?

Social Savvy Tips For Brands: It’s critical to monitor what customers and prospects are saying about their entire shopping experience from digital, in-store and of course the product. Often overlooked are hidden insights in comments on your own social platforms.

  • With those insights gained take action beginning with thanking your customers for sharing.

Social Savvy Tip For Customers: Before you take out the plastic to make a major purchase read reviews from multiple sources. A Twitter search on a brand may turn up some interesting insights too.  So many opinions, so little time.

How do you do The Social Shopping Share Dance?

Interview with Tamar Rimmon: Analytics Without The Glazed Over Look

03/24/2014

Part Two of a series of interviews with Adobe Digital and Social Media Summit Speakers & Attendees. 

Tamar Rimmon, Conde Nast, tells us how her team provides meaningful insights to senior managment and internal clients that support the brand's goals. 

Tamar Rimmon _ Conde NastAbout Tamar Rimmon - Tamar is Senior Manager of Analytics and Audience Development at Conde Nast. She works with Conde Nast’s brands – including The New Yorker, Glamour, and WIRED – helping them deliver unique brand experiences for their audiences and drive engaged users to their sites. Tamar’s career spans the television, publishing and digital media industries.

Toby/Diva Marketing: As Senior Manager of Analytics and Audience Development your days are filled with numbers. Often the people that ask for analytic reports may not live in your world. How do you tell the story of the numbers so your internal clients don’t get the ‘glazed over look?’

Tamar Rimmon/Conde Nast: My team’s goal is to help guide brand strategy by providing meaningful insights to our internal clients. I found that the best way to bring value is to get into my clients’ shoes and understand what matters most to them.

The story should not be about the numbers in and of themselves – it should be about what the numbers tell us regarding the things that are important to our clients, and how they can make better decisions by leveraging these learnings. I’m also a big believer in data visualization.

Presenting the numbers in a visual way is a great way to convey insights and make the data accessible and easier to grasp even to those who are not experts in analytics.

Toby/Diva Marketing: We understand that measuring success starts with goals/objectives. However, sometimes is seems like “data data everywhere and not a drop to drip.” (Apologizes to  Samuel Taylor Coleridge). How have you determined which analytics to focus on in terms of demonstrating value to senior leadership?

Tamar Rimmon/Conde Nast: It's easy to get overwhelmed by data overload, but we have to be in control of the data instead of letting the data control us. Analytics must be derived from and aligned with the goals of the organization.

Conde Nast has always been focused on creating high quality content that caters to valuable audiences, so we structure our analytics around this objective. My focus is on harnessing the analytics to understand who our high-value audiences are, how they behave, and what we need to do to engage and delight them.

Toby/Diva Marketing: What is a must bring to Adobe Summit for you?

Tamar Rimmon/Conde Nast: A notepad! (mine is digital, though…) Adobe Summit is a great opportunity to meet fellow analysts and marketers and learn about all the innovative things they are doing. I like to keep track of the new ideas that I hear about and the thoughts they inspire in me, and I make sure to bring it all back with me to the office when the Summit is over.

Tamar's Adobe Social Sessions: Social ROI all star panel & The rise of the social analyst

This Diva Marketing post is part of an influencer Adobe Insider program for Adobe Summit. I receive incentives to share my views. All opinions are 100% mine.

How To Create "Now I Care Stories"

03/13/2014

Those who tell the stories well shape our lives.

Max reading Sybil's share of mind share of heart
Often stories are as much about the people who tell them as they are of the story itself. In 2014, websites, blogs, social networks influence how we tell and pass along our stories. We might even add videos, podcasts, an infographic or graphic or two. 

"Those who tell the stories also hold the power." "Those who tell the stories rule society." "Those who tell the stories rule the world."

These three quotes have been attributed to both Plato and the Hopi American Indians. Quite obviously they were worlds apart separated by thousands of miles not to mention centuries of time. The universal truth remains dead right .. The influence of the story teller can be life changing. 

For the past 18-months I have worked among and with professionally trained story tellers .. call them journalists or reporters. It's their job to identify, research and tell the most significant stories of our society. Until just a few years ago their stories were the only way most of us learned what was happening in our world. Then the digital world entered and changed the game .. for them and for us.

In the digital world traditional media (radio, TV, print publications) and brands share several common challenges. One of the most significant is the expectations of our audiences/communities for on-going content for our websites, blogs, social networks.

No longer can traditional media tell stories only on the 6p news with perhaps a repeat at 11p. To remain competitive content must feed hungry digital assets (websites, blogs, social networks) multiple times a day. That's a whole bunch of new stories .. or stories with new perspectives.

Oh and those stories must satisfy a digital audience whose interests and attention span may differ from what they want from the legacy product. 

The challenges of our traditional media friends are not so different from what a B2B, B2C or nonprofit brand encounters. Brands must also provide the content or stories that are relevant to their audiences/community. In the digitall/social media world the prize is the same .. The Share. If we don't create for the share and interaction social media is just another distribution channel. And I ask you .. why bother?

  • What I learned from my media friends is that stories are everywhere. The secret is to look behind the ordinary.

In one morning pitch meeting (where reporters present ideas for stories they want to cover) that I attended a smart news director said something that shifted my thoughts about telling stores in social media. A reporter was pitching Matt Parcell, WFTV. Matt listened as she presented a series of different angles of a story. No. Nope. That's not it.

  • Finally he nodded and said, "That's it. Now I care." 

The digital/social media world levels the playing field and we find ourselves completing with both brands and media for the golden moments of customer attention. Sometimes those are the same stories.

Social media has been around long enough to know that the stories you post can't be self serving. We've learned to find content that adds value for our audience/customers/community. However, value-add stories have become the price of doing business. 

What content gets the most shares and engagement? Stories that go a step beyond value-add to "Now I Care." Think about it. 

7 Tips To Create Now I Care Stories

1. Know your digital audience's profile .. it may be different then what you think opening doors to a new segment

2. Understand how to use each digital medium to its advantage -- what works on Twitter may not be the same for Facebook. Creating original video is a world unto itself. 

3. Begin your content creation with the question -- "Will my customer care?"

4. Track and analyze the social shares and interactions -- Identify a few tools that track social media analytics. Social Media Today Post by Pam Dyer offers 50 tools!

5. Review what your competiton is doing -- Look at the posts that receive the most shares and interaction

6. Test new ideas -- social media/digital brand content/stories are still a new frontier 

7. Images and video -- include graphics and video we're living in a visual world

Toss of a pink boa to BBF Geoff Livingston and the XPotomac peeps, Shonali Burke, Patrick Ashamalla who kindly invited me to present at their fantastic event a few weeks agon. This post is based on my talk. 

Max is reading Sybil Stershic's book Share of Mind Share of Heart.

Toby XP _1 (2)

Seems appropriate to end this with what veteran news camera man and uber cool dude, Jim Long said at XPotomac - "Tell me a story .. make me feel something." B2B marketers - no excuses you can do it too!

Broadcast and Print Media Adoption of Digital  xPotomax 2014 / Video

Social Media - Courageous Miracles

12/25/2013

Miracle on 34th street"We'll be known as the helpful store. The friendly store. The store with a heart. The store that places public service ahead of profit. The plan sounds idiotic and impossible...consequently, we'll make more profit than ever before."

Nope, it's not a new innovative social network strategy (that would be a miracle of miracles!). In the classic film, Miracle On 34th Street, Mr. Macy took chance on a different way to conduct business.

Customers would not be coerced into buying what they did not want; however, the real courage was if another store had a better or less expensive product Macy's would refer customers there. 

Fast forward 66 years. It is now 2013, and as we close out this year, we face similar challenges of how to provide value for our customers. Technology can be the gift that opens the new digital door to an exciting way to build relationships with customers .. if we can be as couragous as Mr. Macy.

Pull off the pretty red bow and you'll find social networks with funny names like blogs, Twitter, Facebook, Foursquare, Google+, LinkedIn, Instagram and Pinterest. It's a world where to succeed we have to go beyond a one-off sale to opportunities where three entities: company, employee and customer create the brand experience together. That takes courage. 

The miracle of social media is its impact reaches beyond just one customer. Digital relationships with the people who are the heart of your brand, both customers and employees, can set off a unique chain reactions.

My favorite act of couragous miracle making this season is from the Canadian airline Westjet that surprised passengers with presents that they wanted (not swag from the airline). Video is well done and worth a watch.  

  • Continuous listening -> learning -> understanding -> results in trust ->  leads to loyalty -> leads to the cash register bells ringing. And every time a cash register bell rings a marketer gets a bonus or gets to keep her job (!) .. oops wrong film.

Corner grocery store digital relationships that are build not only with you and your customers, but among your customers and your employees could never have been imagined when Kris Kringle entered Macy's Santa Land in 1947. However, even as we approach 2014, for many organizations open conversations still seem like a Miracle on (insert organization name here) or like the ghost of Xmas future (oops wrong movie again.)

The plan sounds idiotic and impossible... consequently, we'll make more profit than ever before.

As we begin 2014, technology developments spin even faster taking digital business into areas that were impossible in '47 or '57 or even '2013.

Imagine a digital destination where you can include your review of the product, service or customer care that influences your or your friends' buying decisions.

Imagine a digital destination where you can talk to a brand employee who doesn't respond with a scripted answer.

Imagine a digital destination that allows for product and service customization.

Imagine a digital destination where you can start a conversation with a real person about what matters to you regarding a product or service.

Imagine a digital destination where you can actually help change the direction of a brand before it's even launched.

Imagine multiple digital devices from mobile to tablet and computer to wearable. How will you create unique content for all that is relevant? How will you respond on mulitple channels?

Imagine a digital destination where you can chat with people about their experiences and learn from each other .. in real time during your shopping experience. The result is smarter purchases.

Imagine an authenitc conversation, in real time, with your favorite actor, politician, author or reporter who responds to your comments not with platitudes but with thoughtfulness and courage. 

Imagine an authentic conversation with your senior managmenet or an admired corporate executive where ideas are transparently exchanged. 

Imagine an organization that works in partnership with its customers and employees to create a brand experience that is relevant, innovative and imaginative across multiple devices.

Imagine an organization that places its customers in the center of all decisions. 

The plan sounds idiotic and impossible...consequently, we'll make more profit than ever before.

What a funny world we live in. It's interesting to compare a 1940's film, where finding solutions to customers' problems was perceived as unique, to 2013 where finding solutions to customers' problems is considered ingenious. 

The techniques may have changed. New buzz words may be added to the mix. Bells and whistles may be a little louder. However, after all is said and done, the premise remains the same:

-Listen

-Understand

-Add value

-Do what it takes to go the extra mile to delight your customer

I believe that as we learn how to use social media it will change how we conduct business .. leading to  creating an environment where people truly matter. And that my friends, is as courageous and innovative as Mr. Macy's Miracle on 34th Street.

The plan sounds idiotic and impossible...consequently, we'll make more profit than ever before.

Max_dec_07_1And with that Max and I wish you a very merry holiday!

A classic Diva Marketing Holiday Post. 

Social Media "Pioneers" Tell Why

08/01/2013

We came, we saw, we kicked its ass. ~ Ghostbusters

Crowd sourceJust One Crowd Sources Question

Recently many of my social media conversations seemed to be about the perception that social is a young person’s game. Perhaps that’s true to an extent as the Pew 2012 Demographic report indicates.

However, many of the people who began exploring social media 7, 8, 9, 10, 12 years ago were 30+ when they/we started working in this industry. At the time we stepped into what was fondly called, The Blogosphere, it was an unproven direction to take business communications.

In fact, some companies thought we were a bit crazed to encourage brands to embrace concepts like transparency, authenticity, honesty and the most radical of all … customer-to-brand, peer-to-peer conversations in public forums.

I was curious to understand why the people, who I think of as the "real people" pioneers of social media, took a leap of faith to work in a field that skeptics and pundits said was just a fad. So I reached out to a few folks from across the globe to discover their reasons for Why.

Some of the Whys

Business Applications - Several people saw blogs in a purely business context --a competitive advantage, opportunity to speak directly to customers and stakeholders, new avenue to expand networks and connect with industy thought leaders, easy way to share (business) information, 

New Challenge - Other people liked the challenge of something new and wanted to experiment.  Some realized that blogs could shape opinons beyond the influence and gatekeeping of traditional media .. they saw blogs as way to empower people.

Personal Expression - Others wanted to share not only information but their opinons. For other the satisfaction of personal expression influenced them to explore blogs. 

Anita Campbell, Small Biz Trends - To set my business apart and gain national visibility. Blogs were the ticket to that.

Neville Hobson, Communication Consultant - Partly for that very reason: unproven, often risky! Mostly, though, to try and figure out what blogs were and what they could do in business. Today social media is pervasive and mainstream awareness is very high.

It's a double-edged sword in business, requiring deeper understanding of and sensitivity to people's changing behaviours and the complexities of those changing behaviours in a workplace setting. A constant learning experience.

Nettie Renyolds, Nettie Ink  - I was totally enthralled with how the new communication tools were going to educate and empower people online. I was also writing the Professional PR blog for Allbusiness.com. I was so  blessed to get to try out these tools even in infancy.

If anyone who is under 30 and working in social media believes that everything they are using now will apply in the same efficacy as it does in the next 24 months -they are misguided.

These tools are ever-changing so every tool and every piece of communication must first establish context and then the best tool to use is secondary. Also - keep your website as your central anchor!

Elisa Camahort Page, BlogHer - I started as a personal blog. I reviewed movies, theatre, books, and restaurants, among other personal observations.

Once I shared a restaurant review with some colleagues and saw that review spread across my network and encourage dozens of people to try that restaurant I had what I call my "peanut butter chocolate" moment about how blogging and online community was a natural communications and marketing channel.

I really thought the ability to speak directly to your customers, readers, audience, etc. was an opportunity that organizations should not pass up. And even my early experiments in marketing via the social web channels that existed at the time (pre-Facebook, pre-Twiiter, etc.) showed immediate and quantifiable promise. Some-ppl-are-old-at-18-and-young-at-90_by-DustBurst_via-groovypinkblog-300x224

Rajesh Lalwani, Blogworks - As a student and practitioner of public relations and communication, I saw the emergent change where organizations and stakeholders could engage directly; where the role of shaping opinion and influencing purchase would no longer be limited to mainstream media, but everyone; the changed dynamics of a world where news would be disseminated first by people on the street.

I could see it clearly that this will change how communication, reputation, marketing, customer service, research, content had worked thus far. I felt this was my opportunity to participate in the future of everything brand and I jumped in. I didn't think this was risky. I was clear, this would be mainstream

Merrill DuBrow, M/A/R/C Research Someone very smart (you - Ms Bloomberg convinced me to blog - said it is critical to buisness and yes you were right.

Yvonne DiVita, BlogPaws, Lipsticking  - I joined in 2004 and it gave me immediate results. I was connected to people in the business world that I would never have known about, before using a blog.

I started blogging because my partner had learned about blogging in his college course (adult learning) and thought it was a fantastic tool to connect people from all over the world. And, he was right. It connected me to dozens of people in the marketing world I was just then venturing to enter.

I think the younger folks can learn a lot from us 'old timers' - including how to bring tried and true business practices to a social media world. And, we can learn a lot from them - such as learning how to apply some of the new tools being invented. This shouldn't be a "them" or "us" kind of thing.

It should be an open conversation about life. Isn't that what blogs and social media are all about? And, isn't that how you build connections?

David Berkowitz, MRY - I got into digital media because I wanted to write and not be a journalist in any traditional sense. Before I was blogging in 2004, I was already writing a lot for eMarketer (my full-time job), and then started contributing to MediaPost.

Blogging was a natural extension, especially when I decided to focus more on establishing my own voice through my blog. After the fact, I came to appreciate the community of bloggers that I was part of just by blogging.

B.L. Ochman, Whats Next - I had been publishing a print newsletter called What's Next and then moved it online to my website as a weekly. When it became possible to switch to a blog, I didn't hesitate for a second.

Started in 2002, and only took that long to blog because it took me a long time to find a designer who could create it to have the same design as my website. I wanted a graphic identity for my content.

Paul Chaney, Chaney Marketing Group - It was an outlet for personal expression, and a way to scratch my writing itch. My first posts didn't have to do as much with business, but that's the direction it turned pretty quickly.

Brendan Hurley, Goodwill of Greater Washington  - When we launched our social media/blogging initiatives in 2007, research data supported the fact that at the time it was a medium dominated by a younger audience, and that's who we were trying to reach and influence.

Our adoption was purely a strategic business decision. However, we didn't go about it without some due diligence. We consulted with Geoff Livingston, a well-respected social media expert, who helped us develop a comprehensive and integrated approach.

Social media is a powerful tool and has become a critical and growing component of our overall marketing strategy. But in most cases, I still recommend taking an integrated approach. Even Zappos is using TV...

Brent Leary, CRM Essentails - Just was looking to share my thoughts and experiences in the CRM industry.

C.B. Whittemore - Opportunity to experiment and explore firsthand with online tools when every sign I came across said that marketing and business would head that way. I could do it on my time, at minimal cost other than my time. Plus, the more I got involved, the more cool smart people I came across - with Diva Toby being one of the very coolest. 

Barb Giamanco - My background is in technology, so I saw these tools as the next evolution of technology to support business processes.

It isn't about age. It is about attitude. Social media isn't a young person's game - whatever that's supposed to mean, and I think that the people who say that are using it as an excuse not to learn new skills.

These new technologies and approaches impact business in the same way that fax machines changed up business. So did being required to know word processing or how to use presentation software. People resisted computers.

They said we'd never do business using email. They also said that people wouldn't purchase products over the web and that mobile phones wouldn't be a big deal. THEY were wrong and still are if they think that social media is a fad.

Kevin O'Keefe, Lexblog - To help people, specifically to help lawyers understand how to use the Internet in a way that could enhance their reputations as a trusted and reliable authorities.

Marianne Richmond - At first it just seemed so incredible to be able to connect directly online with thought leaders, true experts and people working in same business. Then the light bulb went off that businesses could connect directly with consumers and vice versa.

Drew McLelllan, McLellan Marketing Group - I was curious -- and it seemed like the right time to jump in. It was new, everyone was making mistakes so I was free to experiment and explore, knowing that others would be forgiving if I wasn't perfect at it.

There was also a professional necessity. I own an agency and knew our clients would be need to consider social media as an option. I couldn't counsel them if I wasn't fluent myself. Rather than read about it or watch it, I jumped into the deep end, launching a blog and creating a profile on all of the major platforms of the day.

Des Walsh, Business Coach - In 2003, there was a convergence of my enthusisam for networking, my keen interest in communication technology (for communication's sake, not so much for the technology itself) and my then new involvement in coaching.

At a coaching conference in San Francisco early 2003 a session "become an e-celebrity through blogging" opened my eyes to blogging as a way to promote my coaching business beyond my relatively limited circle in Sydney, Australia. As I went on I learned more about blogging and became an evangelist for business blogging.

Too many mature age people see bloggng and social media as being about technology. For me it is about people and communication. My life has been immeasurably enriched through the friendships I have made worldwide through social media and my business has benefited continually from my engagement with and knowledge of social media

Sybil Stersjic, Quality Service Marketing - I developed my business blog to share and further develop my professional passion for employee-customer care. My blog also gave me a web presence since I did not have a website at the time.

Jane Genova, Executive and Marketing Pro - It got me into the "conversation" without having to be admitted by the gatekeepers (editors) in media. I had a hunch that there were others like myself who wanted to be in and be able to bypass the gatekeepers. Stay with what's working. Be aware how your medium is changing. Change with it.

Shel Israel, Author -  Are you aware that I spent about six months in 2011 writing a book called Pioneers of Social Media? It never found a publisher, nor did I sense a groundswell of interest that would have made me willing to take the risk to self-publish. 

Anyway, many of the pioneers are my age, we are 60s kids who believed in power to the people and transparency and lots of sex. Some of them, A few include Howard Rheingold, host the The Well, first online community; Randy Farmer, co-developer of Habitat, first use of avatars, so that you could have an online presence, Dave Winer, father of the blog, RSS and more, are all from the 60s. Each had an interest in using technology to empwer people through networking.

I am not a pioneer of social media. I'm more like a witness. I was in the right place at the right time to see the revolutionary aspects that social media promised. These people were talking about improving the structure of a global society. I doubt that any of them ever envisioned cute cat photos.

I remain, a camp joiner more than a pioneer. I like to write about people who see how technology makes life, work, health, learning, entertainment and communications better.

The technology of the pioneers has done much to change the world. But I'm not sure the current trends are what they had in mind. It's pretty much like when television came in in the 1950s and NBC's Sarnoff dreamed of opera for the masses. Around the corner, Bill Paley, was formed CBS. He looked at Sarnoff and said "screw that shit. We'll give them I love Lucy and sell cigarettes. Guess who won?

~ and me. I launched Diva Marketing in 2004, because my friend Dana Van Den Heuvel told me I had no credibilty talking about blogs, in training programs, unless I was actively involved. Diva Marketing was to be a way for me to learn. I had no intention of keeping it going for more than a few months.

Almost as soon as I wrote my first post people reached out to welcome me to the blogosphere. I  quickly realized this wasa far different world than websites The potential to build and nuture relationships and talk directly to customers in this funny thing called "comments" was the missing link of the business internet. So I stayed .. and as they say, the rest is history.

Update

Beth Harte - I jumped into corporate social media in 2006 (it wasn't even a term then). I saw it more of an extension of PR than marketing. It was a tough sell back then.

Pink boaToss of a boa to these amazing people who were among the first to set the wheels in montion for an exciting new way to bring brands, employees and customer together. 

Anita Campbell - Small Biz Trends @Small Biz Trends Began blogging 2003 (USA)

Barbara Giamanco - @BarbaraGiamanco Linkedin  Began blogging 2004 (USA)

Beth Harte - The Harte of Marketing @BethHarte Began blogging 2006 (USA)

B.L. Ochman Whats Next Blog Pawfun Blog  @WhatsNext Google+ Y2006 (USA)ouTube Whats Next Blog  YouTube Beyond Social Media Beganblogging 1996 (USA)

Brent Leary - Brent Leary.com @BrentLeary Began blogging 2004 (USA)

C. B. Whittemore - Simple Marketing Now  Simply Marketing Now Blog @CBWhittemore Began blogging 2006 (USA)

David Berkowitz - Marketers Studio Blog About David Berkowitz @DBerkowitz @MRY Began blogging 2004  (USA)

Des Walsh - DesWalsh.com  @DesWalsh Began blogging 2003 (Australia)

Drew McLellan - Drew's Marketing Minute @DrewMcLellan Began blogging 1999 (USA)

Elisa Camahort Page - BlogHer G@ElisaC Began blogging 2003 (USA)

Jane Genova - JaneGenova.com Law and More Over 50 Began blogging 2005 (USA)

Kevin O’Keefe - LexBlog  @KevinOKeefe  Began blogging 1996 (USA)

Merril Dubrow - The Merrill Dubrow Blog  @MerrillDubrow Began blogging 2006 (USA)

Marianne Richmond - Resonance Parntership @Marianne Began blogging 2005 (USA)

Nettie Reynolds - Nettie Ink LinkedIn  @NetReynolds (1999) (USA)

Neville Hobson - Neville Hobson.com @jangles  Began blogging 2002(UK) 

Paul Chaney - Chaney Marketing Group @PChaney Began blogging 2004 (USA)

Rajesh Lalwani - BlogWorks @RajeshLawlani  Began blogging 2005 (India)

Shel Israel - Shel Israel on Forbes Facebook LinkedIn @ShelIsraelegan blogging 2005 (USA)

Sybil F. Stershic - Qualty Service Marketing Quality Service Marketing @SybilQSM Linkedin LinkedIn (USA)

Toby Bloomberg - Diva Marketing Blog Pinterest Bio Board  @Tobydiva Began blogging 2004 (USA)

Yvonne DiVita - Lipsticking @lipsticking BlogPaws @Blogpaws Began blogging 2004 (USA)

Just One Crowd Sourced Question is an on-going series that taps the knowledge, experience and yes opinons of people who believe that one of the core values of social media culture is learning together.