Social Media or Advertising Campaigns?

11/12/2009

Just Thoughts for a Friday the 13th afternoon ...

Over the past few years I've asked hundreds of people what they thought social media meant.

  • Duncan Wardle's, VP Global PR for Disney, response was typical of most. - "Creating dialog with consumers."
      Women_whispering

Spent the last 2 days at social media events in Atlanta. Blogwell, complements of Gaspedal, and Atlanta Interactive Marketing, sponsored by an alphabet soup of Atlanta marketing groups: AiMA, AMA, AAC, BMA, PMA. The format for both was case studies which always makes for great learnings. I had the opportunity to see work from some big brands in a space that we mash-up and simply call "social media."

Although fun and creative, several of the strategies shared were not traditional social media in the sense that Duncan described. Let's call them Consumer Engaged Digital Events. The goal didn't seem to be for people from the brand to develop relationships with their customers but to provide a playground for customers to upload their own media photos, videos. Of course there was the proverbial for popularity voting and social bookmarks included.

Although these elaborate campaigns wrapped around peer-to-peer available conversations options, social media channels like Facebook and Twitter were used more as a vehicle to present messaging than conversations. Social media tools became the back drop to play against not the focal point. Think of it as putting social media in the role of as a support character. Ethics 2

Are these mash-up or hybrid campaigns "social media?" Are they digital WOM? Are they new media advertising campaigns? Does it matter?

Just Thoughts for a Friday the 13th afternoon ...

Consumer Engaged Digital Events

Nikon D500

Honda Musical Road

2010 Olympic Advertisers

Tide

Social Media In The Moment Marketing

10/14/2009

Max and kitty 10_09 Max and I were taking a walk yesterday. A big yellow and white cat came over to Max and he stopped to play with her. Yes, Max likes cats.  His little tail wagged so quickly. His concentration on his kitty friend was total and complete. He was in the moment. When he was done he walked happily away to his next important thing to do. Max is a very busy pooch.

I thought .. social media is an in the moment way to conduct marketing. Then I thought .. the idea of responding to an external influence at the time the incident occurs is foreign to traditional marketing. Marketing is based on strategy where research, plans and how to figure it all out comes before a formal execution of tactics is achieved. Even PR whose charge it is to 'manage' the reputation of the brand rarely responds in the moment.

Social media goes against the grain of how marketers including PR, sales and to a great extent customer service professionals have managed their responsibilities as stewards of the brand. Or does it? Can the two concepts happily co-exist? Can marketing maintain a strategic focus while still being in the moment?

Let's first define what in the moment marketing means in terms of social media. In the simplest of ideas it takes into account only four steps: Monitoring, Understanding, Interacting, Integrating

1. Monitoring the discussion occurring in the digital world of blogs, tweets, forums, social networks, etc.

2. Understanding the challenges of customers and stakeholders to what they feel impacts the brand promise; as well as appreciating the people who say nice things.

3. Interacting with the people who take the time to have digital discussions about your brand.

4. Integration of ideas into your company and into the brand.

The complexity and sophistication of social media in the moment marketing occurs behind the scenes in the How where traditional marketing's strong suite comes into play through building the foundation. 

Questions to help you think through the process of in the moment marketing for your organization. 

1. How will monitoring or listening occur? Will you use a free tool like Google Alerts or RSS key word feeds or will you contract with a social media monitoring company?

2. How will understanding or hearing what is critical information be determined? How will the information be sent to the right people at the right time .. which may be real time?  Who are the "right" people?

3. How will you reach out to customers and stakeholders? Will that occur in public through comments on posts or in tweets? Will you take the conversation offline in an email or phone call? Who will be responsible for follow-up .. both to the individual and to the community at-large who has passively heard the remarks? 

4. How will you integrate the learnings into the fabric of the brand or into new processes for your enterprise?

It's all a part of developing the new social enterprise .. but it takes so much more to be in the moment for a brand than for a dog!

Martha Stewart's Twitter Recipes

08/31/2009

This weekend I was writing a post about how people are using Twitter as a marketing tactic (coming soon). As often happens I got lost in the research. This time the sidetrack was on @marthastewart. Girlfriend, did you know she's posting 140 character recipes? Before I knew it I had copied most if not all of them.


For your cooking and dining pleasure a tweet merged blog cooking post!

Sidebar: Martha Stewart Living Omnimedia Marketing VP feel free to "steal this idea" and post on marthastewart.com. If I were the social media diva at Martha Stewart Living Omnimedia a cute twitter recipe book would be in the works complete with tweet recipes from our followers. Perhaps I'd turn it into a video cook-off contest. What a great idea Toby ;-)

Martha stewart twitter avatar

 Martha Stewart's 140 Character Tweet Recipes

Soups. Appetizers. Others

Soup appetizers other  

 Salads

Salads  

Entrees

 Entrees

Veggies

 Veggies

Desserts

 Dessert_1a 

Dessert.jpg_1b

Beverages

Beverages_3

Opening The Door To Social Media Impacts The Entire Organization

08/26/2009

Door  Are the people within your organization aligned with your social media strategy and do they understand how social media will impact the enterprise?

When most enterprises develop their social media plans the work usually begins with defining goals/objectives which leads to how to measure success and of course defining the tactical execution. 

Few companies begin their internal social media foundation with HOW social media will impact the organization, the brand and the people. By people I mean those who actively participate in social media whether through interfacing directly in blogs or social networks AND those whose job now includes analyzing how to (or how not to) integrate the information from consumer generate conversations into product development, customer service, PR, etc. etc. etc.

I also mean your customers and stake holders. Is there a disconnect between your Twitter response time and your telephone customer support hold time? Social media adds dimensions to our business relationships that go beyond negative comments.

Opening the enterprise door to social media impacts the entire organization from the way communication is handled to customer service to hiring decisions.  impacts the entire organization from the way communication is handled to customer service to hiring decisions.

Update Note: It seems to me that a new model is in the making .. let's call it The Social Enterprise.

Last week I had a wonderful opportunity to join marketers and friends at the first social media conference held in Birmingham, AL - Social South or as it was fondly called .. #SoSo. My presentation played off a Southern theme .. I called it Social Media Southern Hospitality Style.

I used the lessons from the culture of Southern Hospitality as the foundation to discuss this critical aspect of a social media strategy that is too often overlooked .. organizational alignment.

  • How can you be your authentic "self" while staying true to your company's value and culture?

Through a series on interactive questioning we worked (we really did this together!) through four pillars: Relationships. Values. Culture. Change Jasonfall twitter You can find the deck which includes all the feedback, along with many other presentations from the conference on Social South Slideshare.

In keeping with Southern Hospitality we begin with discussing how "Front Porch Conversations" develop relationships and build community. When you visit on the front porch, or on a city stoop, you extend your world from inside your house to outside into your neighborhood. Sometimes it's neighbors you know who drop by but sometimes it's a stranger new to your community. Southern Hospitality teaches us to wave Hey to everyone.

Question: How do you bring that type of interaction and relationship to the digital world?

Responses: Sharing – always make relationships beneficial for both parties. Invite them to connect. Make it safe for both. Minimize fear. Must be a part of where the people are online: leaving comments, posts, etc. Have a plan. Use personal relationships to refer counterparts, friends and family to your digital world/networks. Build a community: blog, email, Twitter, Facebook.

We spent significant time discussing culture and values. Fried green tomatoes or Bubba's jokes may not appeal to everyone. Each of us has a unique personality and our own approach to social media. The challenge is how to be true to yourself, project your authentic personality while still coloring inside the lines of your company's culture.

Questions: Is it okay to “vanilla down” your personality to fit the culture of your company? How do you remain true to yourself?

Responses: Believe in what you share. Values begets values. What’s in it for them? What’s in it for me? Values, ethics, morals, honesty, transparency, listening. Keep part of yourself to yourself. Remember you’re always on the stage. You have to take your company’s culture to represent them in the social world. Be an advocate at all times for your company. React positively to good and bad feedback. Don’t work for dicks. Exhibit your personality as long as it stays in the guidelines of your brand.

7 Tips For Preparing An Organization for Social Media

1. Create cross functional teams

2. Identify impact on specific areas

3. Are the right communication processes in place?

4. Do employees have the right skills and experience?

5. New job descriptions -> new evaluation criteria may be needed.

6. Where does social media reside? Can it have mulitple “homes?”

7. Who “owns” the customer relation? The answer may hold some surprises.

  • Social media will disrupt the way you do business .. but if you're prepared it can be a very good thing that helps not hinders the growth of your organization.

Thanks to the great people at Social South who played along with me. @seankelley, @southernplate, @jasonfalls, @ikepigott, @treypennington, @takinpitchas,@bethharte, @mackcollier, @kdrewien, @resultsrev, @kellyecrane, @navistarlpga, @barbersindy, @billpowell, audreypannell, @charityhisle,@annehearnhuff, @sailingbo, @betsyfgray, @sweetsheets, @anwith1n, @thomascook, @dennispillion @ScottSchablow. There were lots more but unfortunately I don’t have their @s. Social South 2009

Social Media Hybrid Marketing

07/22/2009

Hybrid visual thesaurus The more I read about social media campaigns without conversations ..  The more I watch companies expand marketing departments to include social media positions that put a premium on tech skills versus marketing experience .. The more I see social media consultants focus on old/traditional messaging wrapped in new/social media Web 2.0 ..

The more I wonder .. I wonder if along the way marketers created a hybrid which isn't social media in the traditional sense of building and nurturing relationships or providing added value to the customer. Let's call this - Social Media Hybrid Marketing.

In interviews I've asked many, many people what social media means to them and the over riding response was two words: people and relationships. In the world of Social Media Hybrid Marketing people and relationships seem take second or third place. The emphasis is on driving traffic, creating buzz, sending the message further into the virtual world where if the digital goddess is kind it will go viral. Consider the following in terms of this new model ..

4 Social Media Hybrid Marketing Tactics

1. Videos - It's leveraging technology to send messages like How Stuff Works YouTube video - that by the way pairs up with TV spots. Or FedEx's series also on YouTube. Sure there may be a social element like YouTube's comments .. however, the emphasis not to develop or build relationships with the customer and the people behind the brand.

2. Blogger Relations/Sponsored Conversations - It's using the relationships/influence of others who are active in social media (bloggers, tweets, vloggers, podcasters, etc.) to serve as the messenger for your products or services. Pulse of the Industry Blogger Relations Series explores the expectations from the point of view of bloggers, brand managers and agency folks. The brand manager often forfeits the customer relationship since the social media content provider is the gatekeeper to her community.

3. Contests - It's contests that capitalize on technology using platforms like Second Life where Coca Cola asked people to design a Virtual Thirst Machine. Or rent.com's video contest where the best voted promotional video won $10k. Similar to video messages the media many have social components but they are rarely utilized by those on the brand side of the equation to chat with customers.

4. Digital Idea Management or Viralsourcing - It's when a company solicits customer suggestions on a platform designed to capture intellectual concepts to improve its products/service or company. Frequently there are social aspects from comments to voting that digg it up or down. Dell, Starbucks, Best Buy have incorporated this approach. Some companies seem to be challenged with how to talk to their customers even to the extend of saying "thanks" for your ideas.

Where does that leave us? Are these simply old marketing programs with technology twists and turns? Or additional ways to view social media? Or is social media changing to where the people/relationship side is not the heart of social media but a nice to have on the way to counting the number of views or clicks?

Social Media Idea Management: An intellectual capital hustle?

07/16/2009

Idea light bulb Imagine this scene - You've invited me to your home to discuss my ideas that may help you .. fill in the blank .. do your job better/make a better product/write a job description, etc. You also invite lots of other people. We find our way to your house. Instead of drinks together in your living room or coffee around your kitchen table you show us to separate rooms.

Then you walk away. However, naive that we are, we assume you are listening, care about us, that we matter to you.  So we happily share our creative ideas. Although our thoughts echo in our empty rooms we smile pleased to be of service to you. Every once in awhile some one wanders by and chats briefly. But rarely if ever is it you. Not even to say "thank you." 

Where are you? You're sitting behind an online dashboard gathering our intellectual capital as if it were digital diamonds. No girlfriend, it's not a focus group. Or maybe it is. Maybe this is the social media version of a focus group but with less honesty and less transparency. It's called IdeaXYZ or IdeaFireStorm or My(your brand) or ShareYourIdeas ... But don't expect anything back other than the satisfaction you derive in a bit of ego boosting on a brand site with some people who might vote you up or vote you down.

Are The Brands exploiting customers in the name of "engagement?" Are we so excited that The Brands have given us a way to directly and easily express our opinions that we clamor to give mega brands our creative ideas without even expecting a "thank you" in return?

Or is this simply the way that Brands approach the interaction of social media. Is it the way they view their role in the "conversation" of social media? Is it naivety or is it digital social media ineptness on how they perceive what is appropriate to build and nurture relationships?

Social media has two aspects. The first is digital research. That simply means reading posts and tweets of your customers to better understand who they are, what they care about and what they say about your brand. I think of it as raw, informal, qualitative, real time or what should be the  "first listening post" in your marketing research strategy.

The second aspect is something that is unique to social media. Other than trade shows, there are no business initiatives that I know of where marketers can hang out with their customers. Like any person-to-person exchange it's rarely structured. It can get messy and to make it work there has to be genuine interest on both sides.

  • Establishing an authentic presence in social media is where many marketers fall down. "Most brands aren't doing it successfully." Shiv Singh, vice president/global social media lead Razorfish (study)

Then there is a new kid on the block - Digital Idea Management or Viralsourcing - which seems to me a mash-up of these two concepts. Although based on the user group experience this has a stronger social media overlay. Customers are invited into a special company-based website to talk about what would make a better computer or latte or retail experience.

It's highly social since comments are open, often voting of each idea is encouraged and of course every post comes with the opportunity to be Dugg, Tweeted, Facebooked (new word) etc. One would naturally assume that the people who are on The Brand side would pop in to offer encouragement, provide feedback, say thank you. In other words to join in the conversation or as Shiv Singh says, "Establish an authentic presence." Rarely happens.

 If I were a bettin' diva I would say that Digital Ideology sites will become more prevalent across industries and sectors. Maybe even to engage in real exchanges. For now it seems that companies are using it in a traditional media/marketing way.

Dell is exploring this model and sharing learnings. This presentation from Dell details their Idea Management strategy behind IdeaStorm.  On slide 12 Dell outlines customer expectations as positive experience, action taken on ideas and recognition. With tactics on How To Address including: timely feedback, clear status updates, thank you mechanisms.

Happy to help you out dear brands but I expect you to join in tThank-youhe conversation with me and at least say 

Social Media Makes The Customer Experience Personal

07/07/2009

LavenderThe recent rains awaken the heady scent of the lavender bush at the front of my house. I pass by it every day. I planted it several years ago but today the scent was exceptionally strong .. almost intoxicating. I had to stop what I was doing for an extra moment or two. Sometimes what we see all the time, what is in front of us can be overlooked.

This afternoon an email popped into my in-box from a favorite dessert company - Dancing Deer - from Boston. I send Dancing Deer gifts all the time. Somehow I feel connected to the company for a number or reasons: Boston, my friends love their presents, the site is graphically whimsical, frequent coupons, they have "heart" in giving back to the community.

The subject line "Sweet deals and ice cream cookie sandwiches" caught my eye (it's summer and I'm making ice cream .. there goes the diet again!) and I opened and clicked into the site to find out more. The click took me to a blog. Way cool! I had no idea. Dancing Deer and I had yet something else in common - social media. Must be new I thought. Nope .. it's been around for several months.

I went back to the home page - no mention or link. I went back to the blog and searched a round some more. Oh my .. the owner, Tish Karter, was in Atlanta in April for the start of a 1500 bike ride "..to engage the public in a conversation about how to end homelessness." She blogged and vlogged her journey.

Awesome but why did I not know about this? I guess I missed the email? Surely I would have noticed that email. I mean come on .. Atlanta, social media, a bike ride from-to the 2 cities I've lived in. They reached out to bloggers - some of whom are friends. They never talked to me.

Now I'll tell you something that you might think is rather silly .. I felt a little sad. Isn't that odd? I've never met Tish, homeless is not my "cause" but If Dancing Deer had reached out to its customer base, If they had told me about their blog or that they were tweeting I might have been able to help. Not only that there would Dancing deerhave been a significant brand experience creating not just a fan but a raving fan.

Adding social media to your communication strategy you give your customers more than an email, or a press release or even a free cookie. You are inviting them into your world beyond the spin of advertising or PR.  Odd as it may sound - when you talk to your customers it becomes personal for them. 

Sometimes, like with my lavender bush, what we see all the time, what is in front of us maybe overlooked. Developing All of your strategies with your customers in mind becomes increasingly critical if you step into the world of blogs, vlogs, twitter, Facebook, podcasts .. social media marketing.

TweetChats #socialmedia

06/17/2009

Social media tweet chat Add one more virtual place to network to your list .. TweetChats. Oh no! girlfriend you might be thinking not another social media thing to add to my running list .. and what is a tweetchat anyway?

Anita Campbell, Small Business Trends, has a great definition.

  • A tweetchat is simply an organized group chat that takes place using the Twitter platform. Participants use an assigned hashtag (say, #sbbuzz) for their tweets during the discussion.

When Marc Meyer asked me to host one of the most popular Tweetchats this week I said .. of course! Held weekly, Tuesdays from noon - 1p,  #socialmedia explores issues about social media marketing.  The focus this week was on the "hidden demographics" of social media like bebe boomers, women etc. etc. etc.  Title: Deciding the “now what” and the “who with” of social media in your company.

The exchange of ideas was fast, furious, exciting .. and the people .. so smart. Moderating was like running a race while juggling 50 balls in the air. Although #socialmedia is structured around 3 20-minute segments each with a unique question,  it was fascinating to watch the sidebar conversations occurring simultaneously.  The questions:

#1. What demographics are most powerful in each of the top social networks? And Why?
#2. Which demographics are most overlooked, ignored, or taken for granted, in the top tier social networks? Why?
#3. With the increase of social media usage, which demographics will drive innovation in social networking?

I found that our conversation didn't really follow the progression of the questions as much as some other tweetchats might have; but the discussion happened naturally on its own accord. With tosses of a pink boa to the amazing people who generously shared their opinions and experience and to Marc Meyer and Jason Breed the sponsors .. here are my takes of the highlights.

Boomers

The Baby Boomer generation maybe late in getting to this party but according to comScore there are about 16.5 million adults ages 55 and older engaged in social networking.

@conniereece - All I can say is that marketers need 2 wake up 2 how many boomers R online & how they use socnets. Connie thinks that boomers are the "lost demo" and not only for profits but nonprofits are missing opportunities.

Even in this economy, Boomers have more $ to spend then the X-Yers. Note to brand marketers (and main stream media): Take off your cool shades the internet and social networks are Not only for the "youngsters."

The challenge for brands per @CBWhittemore is to make it .." relevant to baby boomers & others b/c new marketplace imperatives."

The challenge for people who have not grown up with new technologies is understanding how to use the tools. A wrong click will not necessarily bring down the Internet or explode your computer. On a personal level @evelynso shared a great idea .. that might help grandparents have an ah ha! moment. Think of  Flickr or Facebook as a global grandkids brag book.  You get to share those cute photos of your precious darlings with your closet Friends; and if you wish some you might not know yet.

When it comes to How generations use social media platforms we noticed a few differences. - seniors/ Boomers have a different $ management style. Check alternatives - sometimes SM is cheaper & faster. From  @evelynso and @marc_meyers - boomers share content Gen Y shares the intimate details of their lives.

Where are the Boomers hangin' out? Consensus seems to be on Facebook. Very few boomer friends (male or female) on Twitter. For @conniereece - Lots on FB now, and a few on LinkedIn.  @sonnygill thinks that - demos on the more established networks are wider ranged than Twitter is (namely boomers).

Wondering ... will we see a change as Gen Y's and Millenniums' careers shift into management levels and the Boomers become more comfortable with open conversations? Also will Boomers leaving the work force (those that can afford to do so!) result in more transparency in their social media interactions? In other words will the cultures flip-flop?

Gen Y

When it came to Gen Y we thought they were tech savvy but lacking in social media marketing, strategy expertise. @CathyWebSavvyPR - I've heard from some college students that SM is a part of social life, they can't see applications. That was my experience too when I presented social media marketing to an advertising class at UGA.

When it comes to Twitter - @dcgf - I think it's Gen Y who are not very "savvy" w/Twitter. The movers and shakers on here are older...However @CathyWebSavvyPR believes that - I think Gen x/Y will once they begin entering the workforce & needing to use SM. their learning curve may B shorter 

Can Social Media Close the Generation Gap?

Example of one of the sidebar tweet conversations

>At the risk of making assumptions, I'd hazard to say that the ave age of THIS "unConference" is over 35! (don't hate-ha) - @dcgf
>@dcgf as an Mil-gen are you comfortable engaging with the 'older' peeps on twitter? @dcgf could social media be the way to close the generation gap? - @tobydiva
>def closes gen gap and @Mark_Meyer I think all gen's want to feel like they're being engaged on a personal level - @dcgf

Women

We wondered where women were hanging out online and if they were using social media diffently than men. Most of our tweets were based on observation and personal experience. @Verbatim told us that  - Research shows men preferring Twitter and women, FB. Which makes sense to me, FB being more personal details.

@conniereece in regard to Twitter - if you look at *what* men/women post on Twitter, it's different. Women more likely to share, men to broadcast. #socialmedia (generalization). Seems that a guy agrees with Connie - @marc_meyer men generalize and women socialize...?

Tweets were not all serious we had some giggles along the way. @wpmc - Saw a book on communications "Men are Like Waffles, Women are Like Spaghetti" - Facebook is like spaghetti.

@CathyWebSavvyPR brought out an interesting point that brands should consider when using Facebook to reach women.  - I know many women feel that FB is for freinds & family & resent the intrusion of business there. others like it.

Social Media Marketing

We also talked about what is social media? @greenhance offered an interesting concept - Altho I've no proof, I think SM adoption is personality driven. Some are more likely to use Twitter, others FB, etc.

@marc_meyer looked at in from this point of view - Twitter is 4 biz Linkedin is 4 networking, FB is the playground, or something like that. any1 remember the analogy?

When it comes right down to it people agreed with @ddeseta - It's not about the most followers. It's about having the most relevance within yoursphere. and with @mrochte  - It's about convening not controlling #SocialMedia " - that's the message we need to understand  http://on.ted.com/y  mrochte

When it came down to what to make of the "hidden demographics" @greenhance reminded us - Brands can cultivate real loyalty with SM in a way that was previously limited by geography/reach.  Social media is one aspect of marketingmarketing basics.

To wrap this up it's back to marketing basics - know who your customers are/where they hang out/what they want. @tobydiva Be careful of what you think you know..  your truth might be an illusion.

Resources

Tweet Stream


Business Week Social Media Gender Gap
Pew Internet has extensive stats on social media
Forrester Social Technology Profile ToolJohn Cass for the link!

Blogher 2009 Women and Social Media Study

Social Media .. That's Just The Way It Is

06/15/2009

I-love-lucy-poster-card-c10204698 It's Atlanta. It's not even summer. And it's hot. Although that's just the way it is in Hot'lanta come almost summer it seems like a surprise. People nod and say, "Yup sure is hot."

It's a blog or a tweet or a vlog about your brand. It's not even dressed up in your company's pretty packaging. And it's the raw voice of your customer. Although that's just the way social media is it seems like a surprise. People nod and say, "How can we control it?

Summer is hot.
Social media is come as you are.

At this point it shouldn't come as a big surprise to us.
That's just the way it is.

Friday Fun: #BringBackTheBlog

05/22/2009

Friday Fun is Diva Marketing's virtual happy hour from cosmos to Jack to lemonade. A waiting for the weekend 'playground' time to be sophisticated-silly. Or sometimes just plain silly.

Blog read blog This post was inspired by Mark Story, Where Online Intersects With Offline. Mark is running a series on Mondays he's calling #blogmonday. With all the chatter about social networks and widgets and videos and podcasts and apps and tweets and gizmos (oh that's the next Big thing) the traditional blog has gotten lost in the digital maze. So I thought I'd use Friday Fun from time to time to #BringBackTheBlog by highlighting some of the great work that continues to be done in the blogosphere.

Seems only fitting that the first up should be Mark Story's post - Help Doug Haslam Ride. Blogs are wonderful social vehicles to tell from the heart stories and also to raise awareness for causes. In this post we learn about Dougn Haslam who is riding in the Pan Mass Challenge to raise money for the Jimmy Fund. Through his post Mark gives us a peak into his life as a dad and shows us some of the values that are important to him -helping others.  Follow the Jimmy Fund on Twitter.

Sidebar: The Jimmy Fund is a Boston-based nonproft supporting the Dana Farber Cancer Institute that helps children and adults.

Mary Schmidt's posts on Marketing Troubleshooter always make me think. She's smart, witty and quick to the draw proving that blog posts don't always have to be long to position yourself as a thought leader. In her post The price is a surprising happiness to you Mary combines two complex marketing topics - price and email marketing .. and makes her point about both.

It has always amused me and confused me that marketers think no Believe that marketing is vastly different from business-to-business, business-to-consumer, products and services.  While there are of course challenges within verticals and sectors the principles of marketing and relating to people's needs remains the same. Francois Gossieaux, Emergence Marketing, addresses that issue in his post about social media communities - B2B and B2C communities - no difference, it’s all about h2h. Francois uses his blog post to present his point of view including a few examples.

I'm going to let you in on my new secret. Shh! If you tell anyone Max might have to howl at you .. he never bites. Mommy blogs. (I'm not a mom so I don't frequently hang out in that blogosphere village though I do pop by to visit friends like Geek Mommy, Mom-101, MomInTheCity.) Remember this is #bringbacktheblog post so I'm talking blogs not necessarily "influencers" .. thought a great mom blog will often be home to a women who is sought after by marketers. Some of the best designed blogs are coming from this 'village' of the blogopshere.

My new favorite is Cool Mom Picks - a multiple author blog led by Liz Gumbinner and Kristen Chase. The branding is clean and consistent and the writing fun and engaging. Take a look at the side nav bars that are used not just for sponsorship ads but for value content. You'll find links to guides and internal content pages .. brilliant!

Sidebar: If you do want to know more about Moms Influencers catch the Diva Marketing Talks podcast where Liz Gumbinner and Susan Getgood join me to dish about Blogger Relations. It's a fun show with lots of great information.