Social Media Beyond The Sale

10/28/2011

Moble commerce
Business professionals plan. That's the way the DNA is programmed. Not only do we plan but if the organization has 2 people or more we meet. We committee. We review. We analyze. We build consensus. Then we implement. 

In the world of social media where interaction follows a less controlling flow there is a fallacy that planning gets in the way.

  • Q: How many marketers does it take to respond to a tweet? A: As many as in your committee.

That's not planning it's the execution step. With smart planning the answer could be "one." 

With that in mind savvy business owners are planning how they'll handle the biggest, craziest online retail day of the year .. Cyber Monday.

Wondering what surprises the Groupons and Scout Mobs of the digital coupon world have in store for us. (Side bar: retrevo post on the impact on Black Friday.) Wondering how mobile commerce will be used. Wondering how Facebook and Twitter will play the game. With so many options, you'd better plan!

On his MSN Business On Main post Cyber Monday: Is Your Business Ready? Randy Myers offers a few good get ready tips. My favorite is test your site. This is not the day for crash and burn. I'd have all of your IT people standing by to jump into action .. just in case.

So let's swing the pendulum to midnight on Cyber Monday. The last sale has check in. Your planning paid off. Your sales were off the charts from both your current customers and new customers. You made the sale now what? The big question is how can you plan to use social media to keep in touch beyond the sale? Of course this type of strategy took place during your pre sales meeting .. right?

Adding Extra fun. An Easy Contest Where You Win $100!

MSN Business On Main had given me 100 bucks cold cash to run a monthly contest. Thank you kindly MSN!  

Your challenge: Share 1 idea how a business or nonprofit organization can use social media after the sale (or donation) to continue the relationship. 

The idea that Max, I and our uber special guest judge, Paul Chaney, choose will win 100 dollars! Just in time for your Cyber Monday purchases. 

Paul Chaney_2When I think of Paul Chaney two thoughts come to mind: 1. pioneer in social media marketing and 2. a true southern gentleman. Paul calls himself the Social Media Handyman but his talents go far beyond. He's the author of three books, his latest Digital Handshake, contributing editor at Social Commerce Today and a very smart dude! Say "hey" to him on Twitter @pchaney and on Facebook.  

Rules of The Business on Main/Diva Marketing Social Media Small Business Tips Contest 

1. Post your tip for how to use social media for branding on this Diva Marketing post And on this MSN Business On Main Post. If you don't post on MSN BOM and indicate Diva Marketing you are not part of the game.

2. Identify your post on Business On Main with the words Diva Marketing

3. Winner is at the pleasure of Diva Marketing

4. Contest ends midnight Friday November 11, 2011. That's 11/11/2011 .. awesome. 

5. You must be at least 18 years of age

6. A valid eMail address must be included on the "Post a Comment Section" of your Diva Marketing comment. (How will I know where to contact you to send your check?)

That's it .. now it's your turn! Wouldn't $100 extra be nice this time of year?

Diva Marketing is part of an online influencer network for MNS Business on Main. I receive incentives to share my views on a monthly basis. All opinions are 100% mine.

Update! 

Laura bennett 2008 80 redo (2)and the winner is .. Laura Bennett of Embrace Pet Insurance!

Paul's reason for his pick. I choose #1. Not only did the commenter provide more detail about his or her use of social media, but the approach taken is a good fit where brand-building is concerned.

It ties directly to what the brand is all about, encourages community members to engage pro-actively buy submitting content and, in so doing, helps them take ownership of the brand. 

Thanks to everyone who participated and especially Mr. Paul Chaney, our guest judge. 

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Comments

Social Media is really helpful in promoting your website and that can improve your sales.

Posted by: Mobile Prices in Pakistan on Nov 5, 2011 4:58:48 AM

I use our Facebook and blog to ask our Embraced pet parents for their pet health stories, which I then post on the blog. One woman even created an instructional video on how to brush your dog's teeth. It helps everyone feel part of the Embrace team.

Posted by: Laura B on Nov 8, 2011 10:40:54 PM

Simply thank them for the sale and ask if you can add them to your newsletter or if they would like additional information on future sales or promotions.

Posted by: Sue Rodman on Nov 8, 2011 10:44:47 PM

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