Diva Marketing's 5th Anniversary! Who would have thought?
05/19/2009
Pop a Cork For The New Diva Marketing Blog. Five years today - May 19, 2004 - that was the head line I wrote for the first post on Diva Marketing.
As my story goes .. I launched Diva Marketing as an experiment because my friend Dana VanDen Heuvel told me I couldn't talk about blogs in workshops I was conducting unless I was active in the space. I pretty much told Dana he was daft. I mean I can talk about any marketing strategy if I understand what it's about. Dana said blogs were different and in order to establish credibility I had to participate in this thing called a "converstation."
What did I really need with a blog .. I had a website!? However I did want to understand the logistics so I launched Diva Marketing. I quickly realized that the website with the funny name was not like any other marketing strategy I knew. Dana was right to "get it" you had to roll your sleeves up and dive in .. watching from the sidelines wasn't going to cut it.
Thanks to you .. five years later the experiment is still around. Diva Marketing turned into not only a learning playground but a labor of love and one of the first blog brands. Who would have thought?
Thanks to you .. for enriching my life. If anyone had told me that some of my dearest friends would live oceans and miles way in India, Europe, Australia, Canada as well as across the country from NYC to St. Louis to San Diego and just around the corner in Atlanta too .. no way Girlfriend would I have believed that one!
Thanks to you .. for impacting my personal and business life and for the opportunity to work with marketers all over the States helping them understand that the importance of blogs/social media.
Here are a few of the Looking Back Lessons that I share with you today.
11 Looking Back Lessons About Social Media Marketing
1. Opening the doors and windows to allow your employees to hear the unfiltered voices of your customers can bring unexpected insights leading to stronger brands, new products/services ideas even more responsive customer service.
2. Management's trust in their employees to represent the brand value in an authentic but respectful manner is the foundation of a social media strategy. This may mean different hiring values and more transparency in the strategic direction of the company.
3. Traveling the social media marketing road alone, without a someone who understand the culture of the "villages" where you want to engage, can do more harm than good.
4. Social media gives more than it takes if you're willing to come out from your walled garden and engage with your customers. No eating M&Ms behind the 2-way mirror .. it's a time for sharing your candy.
5. You can set house rules for blogs and social networking communities and still be "real."
6. People want to know they matter. Social media creates ways to show your customers you care about their concerns and feelings.
7. To succeed social media must be given the same respect and made accountable just as any other marketing strategy. Set strategy that includes: goals, execution expectations of your staff, measures of success.
8. Measures of success may be different from traditional marketing, especially direct response .. but it's okay to view success differently.
9. You can color outside the lines and take risks to try new ways to do it .. IF you stay true to your brand, are transparent, authentic, honest and believe in the conversations you are starting.
10. You don't have to do every thing at once. Review social media tactics with the view point of how they can support your goals. Start with your "digital home" and build out from there. For some organizations that may be Facebook, for others a blog and for some Twitter or ... you fill in the blank. What can you do within your current enterprise's culture and resources of human capital, time and money?
11. Social media puts the heart and soul into marketing.The real power behind social media is in building and nurturing relationships.
Help Me Celebrate Year Five!
There should be a way to pop a cork on a bottle of champagne when a blog turns five. There should be a special way to celebrate a milestone in the digital world. So what should we do?
Tossing this back to you. Drop your ideas in comments I have presents for the folks whose ideas we use - the soon to be released book, Ignore Everyone, by Hugh MacLeod gapingvoid and perhaps some Johnny Depp inspired brownies and a pink boa!
- "If you obey all the rules, you miss all the fun." Katharine Hepburn
