Etiquette For A Social Media World

04/08/2008

Etiquette Last week I had the honor of participating in BlogHer Biz '08. Part of my gig was to lead a round table discussion. Our talk turned to etiquette in social media. What is proper and polite in the digital world of social networking?

The Divas round the table kindly agreed to share their thoughts ..  What does social media etiquette mean to you?

  • Lori Magno, Digital Hive Modadi Magno: Be Nice. Is it really that hard? disagree with me, tell me why - I'll respond. Can you phrase it in the form of a question? Are you "you" or are you hiding behind "anonymous?" Be. real. You will be rewarded.
  • Yvonne DiVita, Lip-Sticking: Be open & honest. Respect the fact that its not all about 'you.' It's about the whole community - that's a group of people, not just one person. By the way be sure to check out the stylish new header on Lip-sticking.
  • Sarah Levy, Mini-et-Moi : Respect and responsibility. Be respectful of the writer and the community and behave as though you are part of a long-term relationship. (If you're angry or want to rant and rave, wait a bit before you hit "send.") Take responsibility for what you say - even if you want to do so anonymously.
  • Kristin Livermore: Respect the relationship you're developing and respect the community. Understand and learn about who you're talking to so you can have a real conversation.
  • Amy Pagiutte Cisco: Be open to sharing and responding to information and contacts in a way that is always respectful, honest, transparent. Understand who you are communication with so that your commentary can be absorbed appropriately. Don't rant -> always be respectful.
  • Jenna Woodul, Live World: Social media implies and requires civility.
  • Jeanette Gibson Cisco: If you wouldn't say it to someone in person, don't say it online. Be respectful and transparent.
  • CB Whittemore, Flooring The Consumer: Rules For Behavior Extended Into Social Media. Courtesy matters. More specifically:
  • Being polite and relevant
  • Apologize for interruptions
  • Adding value throughout interaction
  • Active listening
  • Not bullying

Not too different from how you would expect your children to behave. So with technology that would mean silencing cell phones during meetings, and not distracting side conversations (or tweets).

  • Toby, Diva Marketing: Remember what your mama taught you: Don't lie. Don't cheat. Don't bully. Play nicely together.

Girlfriend, not only did I also have the pleasure of  interviewing the lovely Goodwill of Greater Washington Fashionista Diva blogger, but I played Runway moderator describing the Fashionista's vintage Goodwill outfit. Check out the Goodwill eBay store for the Goodwill_fashionista_shoes_2 jazzy shoes she wore. Nice recap of the session on  what's your story

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Comments

Toby, thanks for having this discussion as I think it will become even more relevant going forward. First, think how many are joining the social media ranks yet aren't yet aware of the rules of engagement. Second, as social media grows, digitally connected and digitally silent will come into more conflict particularly during real life interactions. Which then takes precedence? And how do we embrace and welcome all into the conversation for the benefit of the exchange?

Posted by: C.B. Whittemore on Apr 9, 2008 9:45:55 AM

I was just thinking, "I better send Toby my online social etiquette rule..." Ooops. Well, I guess mine should be "be respectful of other people's time!"

Posted by: Mommy Poppins on Apr 9, 2008 8:33:37 PM

It's all about politeness, isn't it, Toby? And honesty. How hard can that be? Your session was a great discussion.

Posted by: Yvonne DiVita on Apr 10, 2008 7:03:22 AM

I'm just a little envious that I didn't get to see this first hand. Sounds like rockstar fun. : )

Posted by: Chris Brogan... on Apr 14, 2008 11:18:29 PM

@C.B. - it was a treat to spend time with you at BlogHer and at Social. You've given us more to think about .. how to integrate it all. If anyone can help figure it out .. it is you!

@Mommy Poppins - thanks for your input .. time is often more precious than any other commodity.

@Yvonne - Thanks! It was wonderful to see you at BlogHer. I learn so much from you .. and next to wikipedia on politeness is surely your photo.

@Chris - next year come to BlogHer Biz .. divos are always welcome! Great to finally meet you last week in Little Rock.

Posted by: Toby on Apr 15, 2008 5:40:19 PM

Be polite to the community and don't forget to answer messages you have received from other people in the community.

Always respect privacy of course.

Posted by: Free Traffic on Apr 17, 2008 1:07:31 AM

At the end of the day, it is all about people and building relationships. We can't do that if we rant on and on! On Customers Rock, my rule is nothing negative on my blog. It might make it harder to find something to blog on sometimes, but I can always find a good angle!

Sounds like that session rocked, Toby! I hope to be a participant next year.

Posted by: Becky Carroll on Apr 25, 2008 11:19:08 AM

the fact that its not all about 'you.' It's about the whole community - that's a group of people, not just one person. By the way be sure to check

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