A Little Customer Care
10/17/2007
Memo
To: Atlanta Hartsfield-Jackson Airport (and many other airports)
From: A Frequent Customer
Date: October 17, 2007
Subject: Customer Service
Please take a lesson from Phoenix Sky Harbor International Airport: friendly volunteers greet customers entering the main concourse area, interesting shops and great fast food burritos. However, the very best is "For your convenience, Phoenix Sky Harbor International Airport proudly provides Wireless Access to the Intern, without charge."
In fact, the airport has a customer service policy that puts customers first with a vision to create "Americans friendliest airport."
At Sky Harbor, customer service is second only to security. Ensuring a positive experience for all who visit and/or interact with the Airport in any way is a top priority for all aviation staff.
Now if they would add some social media .. would be very cool!
Off to find that burrito before I take to the friendly skies!